Personal Data Protection Policy | ProVans

1. Who is this policy for?

This policy applies to all users of our website, ProVans customers, and followers on our social media channels.

2. About ProVans

ProVans is a sole proprietorship registered at the RCS of Nîmes (SIRET: 811 593 656 00036), represented by Mr Nicolas Robin, with Mrs Veronica Franzon as his spousal business partner. The registered office is located at 5 boulevard G. Clémenceau, 30400 Villeneuve-lez-Avignon, France.

ProVans operates this website and acts as the data controller, responsible for collecting, processing, and using your personal data.

3. How we use your data

3.1 When we collect personal data

We may collect personal data when you:

• Visit our website using a computer, tablet, or smartphone, where cookies may be used;
• Purchase our services or products;
• Follow or interact with our social media pages.

3.2 Why we collect personal data

We use your data to:

• Understand how our website is used by aggregating data from users in a non-personal way;
• Manage payments for bookings;
• Improve customer relations, including via social media;
• Manage and optimize advertising campaigns based on your interaction with our site;
• Send targeted emails (informative, promotional, or relational).

The legal basis for this processing is your consent.

4. Who has access to your data

Your data is shared only with essential service providers, including:

• Website IT development and maintenance;
• Payment processing providers;
• Reservation management systems (APIs).

For details on our partners’ privacy policies, please see:

• Stripe - Privacy Policy
• Bookeo - Privacy Policy

5. Access, modification, and deletion of your data

To access, modify, delete, or recover your personal data, send a request to: contact@provans-tours.com. Your request must include a copy of your ID or passport. ProVans will respond within one month.

Note: If you request deletion, ProVans may need to retain certain data to comply with legal, tax, and accounting obligations.

6. Cookies and tracking technologies

We use cookies and similar technologies to optimize website performance, adapt content, and personalize advertising campaigns. Cookies allow us to provide features such as:

• Personalized pages and content;
• Retargeting advertisements;
• Limiting repeated exposure to the same ads.

For more information about cookies, see What are cookies.

6.1 Audience analysis

We use Google Analytics to understand website usage and improve user experience. It tracks information such as time spent on pages and visitor behavior. You can block these cookies via the Ghostery app on Firefox, Chrome, Safari, Explorer, or Opera.

6.2 Advertising analytics

We use Google Ads and Facebook Ads to measure campaign performance, including clicks, visits, and conversions. This data helps us optimize advertising and product offerings. Google Adsense uses DoubleClick cookies to deliver more relevant ads and limit repeated exposure. You can block these cookies via Ghostery.

6.3 Social media integrations

Our website may include third-party social media features (e.g., Facebook, Twitter, Instagram, TripAdvisor) to share content or interact with your network. You can block these cookies via Ghostery.

7. Data Protection Officer

Our Data Protection Officer is Mr Nicolas Robin. You can contact him at:

5 boulevard Georges Clémenceau, 30400 Villeneuve-lez-Avignon, France