Personal data protection policy | ProVans
1. Who is this information about personal data management addressed to?
To all users of our website, all ProVans customers and people who follow us on social networks.
2. ProVans
ProVans is a sole proprietorship registered at the RCS of Nîmes (n ° 811 593 656 00036), represented by Mr Nicolas Robin, and whose registered office is located at 5 boulevard G. Clémenceau, 30400 Villeneuve-lez-Avignon (France). ProVans edits this website, collects, processes and uses your data as the responsible data controller.
3. How we use your data
3.1. When do we collect your personal data?
We may collect your data when: you connect to our website with a computer, tablet or smartphone using cookies; you purchase one of our services and products; you join our page on different social networks.
3.2 Why do we collect your personal data?
We collect and use your data to understand the use that is made of our website, by aggregating them with those of other users and analyzing them all in a non-personal way, as well as to modify our website according to the analyses of the collected data. The legal basis for this processing is your consent. This processing allows us to: manage the payment of your bookings; better manage our relationship with our customers, including through social media; manage advertising campaigns connected to the pages and products you have visited on our website; target our e-mails (informative, advertising, relational).
4. Who has access to your data
We share your data with a specific list of subcontractors that are necessary for the proper functioning of the different services we offer, that is: the IT development of our website; online payments (payment service providers); reservation management (API's). To read the privacy policy of our partners, please follow the following links: Stripe - Privacy Policy France ; Bookeo - Privacy Policy.
5. How can I access, edit or delete my data?
To access, modify, delete or recover your data, please send an e-mail describing your request to the following address: contact@provans-tours.com Your message must be accompanied by a copy of your identity card or passport. ProVans will respond within a maximum period of one month from the date of receipt of your request. If you request the deletion of your data, ProVans may still have to keep it in its archives for the time necessary to meet ProVans' legal, tax and accounting obligations.
6. User data analysis services installed on our website
ProVans has installed on its website several tools allowing to adapt advertising campaigns, the ergonomics of the website pages, to adapt the content according to the expectations of our visitors and customers. These tools often use cookie technology. A cookie is a text file placed on the user's hard drive by the website server or by a third-party server (advertising agency, website audience analysis service, etcetera). It is thanks to cookies that it is possible, for example, to access personalized pages, to receive advertisements for products you have already consulted (retargeting campaigns) or to avoid being exposed too many times to the same advertisement. For more general information about cookies, please read "What are cookies".
6.1. Audience analysis systems
Audience analysis tracking systems are installed on our website: Google Analytics. Google Analytics is one of the most widespread and reliable analytics solutions on the web. This solution helps us understand how you use our website and how we can improve your experience. Cookies can track settings such as the time you spend on the website and the pages you visit so that we can continue to produce interesting content. For more information about Google Analytics cookies, visit the official Google Analytics page. You can block this system by blocking their cookies through the app Ghostery available on Firefox, Chrome, Safari, Explorer or Opera.
6.2. Systems for analysing and optimising advertising campaigns
Systems for the analysis and optimization of advertising campaigns are installed on our website: Google Ads, Facebook Ads. Internet advertising networks allow their advertisers, such as ProVans, to measure the effectiveness of an advertising campaign by displaying the number of clicks on advertisements, the duration of each user's visit or the number of purchases made on the website. As we sell products, it is important for us to understand the statistics on the number of users who make a purchase and as such this is the type of data that these cookies will track. This is important for us because it means that we can make accurate business forecasts that allow us to monitor our advertising and product costs, in order to ensure the best possible price. The Google Adsense service we use for our advertising uses a doubleclick cookie to spread more relevant ads across the web and limit the number of times a given ad is shown to you. For more information about Google Adsense see the official Google Adsense Privacy FAQ. You can block this system by blocking their cookies through the app Ghostery available on Firefox, Chrome, Safari, Explorer or Opera.
6.3. Systems related to social networks
We may include to our website computer applications from third parties, which allow you to share content of our website with other people or to let these other people know your opinion about our website content. This is particularly the case for the "share" and "like" buttons from social networks such as Facebook, Twitter, Google+, etc. Systems related to social networks are installed on our site: Facebook widget, Google+, TripAdvisor, Instagram. You can block this system by blocking their cookies through the app Ghostery available on Firefox, Chrome, Safari, Explorer or Opera.
7. Data protection officer
Our company's data protection officer, Mr Nicolas Robin, can be reached at the following address: 5 boulevard Georges Clémenceau, 30400 Villeneuve-lez-Avignon (France)
